Privacy Policy — PenguinClip

1. Data We Collect

When you create a PenguinClip account or use our service, we collect the following categories of information:

Account information: Your name, email address, and password (stored as a secure hash).
Billing information: Your chosen plan and payment method details. Payment processing is handled by our payment provider and we do not store full card numbers.
Content you submit: Video files or links you provide for clip generation.
Usage data: Pages visited, features used, and general interaction with our service, collected via cookies and server logs.
Communications: Messages you send to us via email or our contact form.

2. How We Use Your Data

We use your data solely to operate and improve the PenguinClip service:

To create and manage your account and subscription.
To process your video submissions and generate your weekly clips.
To deliver your clips to your specified Google Drive or Dropbox folder.
To send you delivery notifications and account-related emails.
To respond to support requests and enquiries.
To improve our clipping quality, viral scoring algorithms, and service reliability.
To send you service updates or newsletters, if you opted in during sign-up.

We will never sell your personal data to third parties or use it for advertising purposes unrelated to PenguinClip.

3. Data Sharing

We share your data only with trusted third-party providers who help us deliver our service. These include:

Payment processing: Your payment details are handled by our payment processor under their own privacy and security standards.
Cloud storage: Clips are delivered to Google Drive or Dropbox as directed by you. Their own privacy policies apply.
Email delivery: We use an email delivery provider to send notifications and account emails.
Analytics: We may use anonymised analytics tools to understand how the service is used.

All third-party providers are required to handle your data in accordance with applicable data protection laws.

4. Your Video Content

Videos and links you submit to PenguinClip are used solely to generate your clips. We do not:

Share, sell, or distribute your video content to any third party.
Use your video content for training machine learning models without your explicit consent.
Retain your source video files beyond what is necessary to complete your weekly delivery.

Generated clips are stored in your connected Drive or Dropbox folder. You retain full ownership of your content at all times.

5. Cookies

We use cookies to maintain your login session, remember your preferences, and understand how you use our service. We do not use advertising cookies or cross-site tracking cookies. You can disable cookies in your browser settings, though this may affect the functionality of your account.

6. Data Retention

We retain your account data for as long as your account is active. If you cancel your subscription and request deletion of your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or financial record-keeping purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete data.
Deletion: Request deletion of your personal data ("right to be forgotten").
Portability: Request your data in a portable, machine-readable format.
Objection: Object to certain types of processing, including marketing communications.
Withdrawal of consent: Withdraw consent for newsletter emails at any time by clicking "unsubscribe".

To exercise any of these rights, please contact us at info@penguinclip.com.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@penguinclip.com
Contact form: penguinclip.com/Home/ContactUs

We aim to respond to all privacy-related enquiries within 5 business days.